LTL

LTL Freight Shipping

Brice Eserman — Thu, 03 Mar 2022 14:16:05 +0000

LTL Freight Shipping Brice Eserman Thu, 03/03/2022 - 08:16

Explore the world of less-than-truckload shipping

No matter how much experience you have planning and booking freight shipments, LTL might bring some processes you’ve never had to navigate before. This is because LTL involves unique details like freight class, and things like transit and handling may work differently than what you’ve seen with other modes. But with a little insight into how the service works and what you can expect, LTL shipping can be a great addition to your transportation plan.

Dive into the details: how it works, why it works, and when you should use it

Start with the basics to understand when and why LTL shipping is a good option.

What is LTL freight?

Less-than-truckload (LTL) freight typically weighs between 150 and 20,000 pounds and isn’t large enough to fill a full semi-trailer. This freight is usually palletized or crated for safer handling.

How does LTL shipping work?

Because LTL freight doesn’t require a full trailer, LTL carriers move goods across the country by combining multiple shipments into one trailer. Though methods vary, many carriers use strategically placed service centers to pick up local freight and consolidate it with other shipments headed in the same direction. Freight continues to be transported from service center to service center until it reaches a location near its destination city and is sent for delivery.

How are costs determined?

Rates are based on the weight and dimensions of your shipment, its origin and destination, the freight classification, and any special services or equipment. Carriers can have varying rates depending on their current capacity and may charge differently for assessorials like liftgates and inside delivery.

How do I know if it’s right for my freight?

Your logistics provider can discuss the specifics of your shipment with you to determine the right mode. But LTL is usually the best option for smaller shipments that don’t require exclusive use of the equipment. If you’ve previously used parcel services, LTL may offer better rates, less damage, more handling options and reduced environmental impact. Learn more about how LTL compares to parcel.

How to ship LTL

Once you’ve determined LTL is the right mode for your freight, there are a few steps to take to get it ready for shipping.

Know the weight, dimensions and class

Carriers need to know the exact weight and dimensions of your freight since trailers have a set amount of space and a limit for how much weight they can hold. Correct measurements will reduce the risk for unexpected charges and help ensure your freight moves on schedule.

Providing the proper National Motor Freight Classification (NMFC) is also necessary. Class is determined by factors like density, value, stowability and handling. Read more about NMFC.

Package it correctly

Because LTL freight gets handled multiple times during transit and is loaded with other types of freight in the equipment, proper packaging is essential for keeping it intact and damage-free. Everything from choosing the proper box, pallet or crate to using the right internal packaging can help keep freight safe. Use these LTL packaging tips to get started.

Get quotes and book a reliable carrier

Compare rates and services from different LTL providers to find the right fit for your freight. Remember to discuss any special services up-front so there aren’t any unexpected charges and talk through their processes to ensure your freight will be handled safely. The more communication you have during the quoting and booking process, the smoother your experience will be.

Looking for an LTL provider?

With nearly 100 years of LTL experience, ArcBest is uniquely equipped to help you find the best option for your shipments. LTL service is available through our industry-leading LTL carrier ABF Freight® and our network of vetted LTL carriers. And with a full suite of other logistics solutions, we can help ensure your supply chain is operating at peak efficiency — no matter which transportation mode you’re using.

LTL

How the COVID-19 Pandemic Affected LTL Market Demand

Cole Sullivan — Tue, 10 Aug 2021 17:45:28 +0000

How the COVID-19 Pandemic Affected LTL Market Demand Cole Sullivan Tue, 08/10/2021 - 12:45

All-time lows to all-time highs: a look at the last 18 months of LTL shipping

2020 began as expected with a seasonally soft kick-off to the year. However, as the coronavirus spread across the world, demand quickly slipped and hit historic lows by April 2020. But as the U.S. experienced a recovering economy, lean inventories, sharp increases in e-commerce activity, and tightening capacity, less-than-truckload (LTL) demand rebounded and surged to all-time highs.

Index data shows the increase in demand

The Evercore ISI LTL Demand Index® provides an external view of LTL demand. This data has been tracked since May 1997 and is gathered from survey responses from thirteen LTL and truckload companies rating demand from 0 (weak) to 100 (strong).

As the LTL Demand Index chart below shows, demand in the first quarter was up significantly year-over-year, with an index score of 70.6 in March 2021 compared to 34.1 the previous year. Second quarter continued the growth trend — partially due to winter storms and other supply chain disruptions. Demand Index Scores were 72.9, 76.9 and 77.8 in April, May and June respectively. Those same months in Q2 2020 had scores of 21.5, 33.1 and 42.3.

This growth will come as no surprise to LTL shippers who have secured capacity this year.

How demand has impacted LTL pricing

When demand far exceeds available capacity, like we are seeing today, it creates upward pressure on pricing within the LTL marketplace. In the first quarter of this year, many leading LTL carriers announced general rate increases (GRI) to help them profitably maintain quality service. Companies like ArcBest LTL carrier ABF Freight® also are actively hiring and purchasing additional equipment to help increase supply to meet demand. Until these measures are in full effect, LTL shippers will likely continue to see higher prices in the market.

What LTL shippers can do

Heading into peak season, it’s more important than ever to communicate your needs with your LTL carrier and give as much notice as possible when you need freight picked up. It’s possible you may need to mode shift or use LTL brokerage options to ensure your shipments move on schedule. Discuss your needs with your account manager to find a solution that works best for your business.

Need help navigating the LTL environment?

As a leading logistics company with owned assets and a robust LTL brokerage network, ArcBest is uniquely positioned to offer supply chain solutions even as capacity continues to tighten throughout the summer. Whether you’re looking for an ongoing supply chain partner, capacity for a particular lane or shipment, or you are preparing for peak season demand, ArcBest can help.

Learn more about our LTL solutions.

LTL

Industry Insights

The Benefits of Shipping LTL Compared to Parcel

Marc Weidner — Thu, 22 Apr 2021 17:25:42 +0000

The Benefits of Shipping LTL Compared to Parcel Marc Weidner Thu, 04/22/2021 - 12:25

Deciding between parcel and LTL in a changing market

When the coronavirus started to spread throughout 2020, online shopping skyrocketed as businesses temporarily closed and millions of people stayed home. Digital Commerce 360 reported that online spending in 2020 was up 44%, which is the highest annual U.S. e-commerce growth in at least two decades.

This extreme change in shopping habits disrupted many parts of the supply chain, especially for small package shippers who suddenly found themselves struggling to find capacity. Parcel carriers, that previously expanded the number and size of packages they moved, started to limit shipments to only their most profitable. These policy changes in an already tight market often left shippers paying higher rates or looking for other ways to move freight that was refused.

As this e-commerce trend continues into 2021, shippers who can’t find parcel capacity may need to look to other solutions to get products delivered. For many, LTL is the answer.

Parcel vs. LTL

Although not all small packages can be converted into LTL shipments, there are many times when freight could travel either way. Understanding how these two services differ can help you determine when your packages could go LTL and when they should ship parcel.

What is parcel shipping?

Parcel is a service that moves smaller, lightweight packages directly to a home or business. Typically, these shipments weigh less than 150 pounds and can be carried by one person without special equipment or extra help. Because of this, it’s most often the solution of choice for online retailers with smaller shipments.

What is LTL shipping?

Less-than-truckload is a mode best-suited for goods that can be palletized and shipped all together but that don’t fill a full trailer. Because LTL is a solution for shipments of intermediate size and weight, it can be a more affordable option for freight that’s too large for parcel but too small for a full truckload.

Major differences between parcel and LTL

While parcel and LTL often carry similar freight, the two services have several differences. Here’s how they compare:

Packing and loading

The main difference in how shipments are packed is that parcel travels in several individually addressed boxes while LTL shipments generally travel on pallets. Once parcel packages are dropped off at a loading facility, they’re sorted on a conveyor belt and loaded onto a truck by hand. In contrast, with LTL shipping, pickup is scheduled at the shipper’s location, and then the carrier loads the freight using a forklift or other machinery.

Transit

Both parcel and LTL shipments stop along their routes to offload and pick up freight, and their tracking labels get scanned at every stop. The biggest difference is how each move through its network. Because parcel is smaller and doesn’t require loading equipment, it often offers same-day, next-day or two-day delivery. Because LTL shipments are loaded using a forklift, it can take a little more time to move freight between trucks, and standard delivery times range from a few days up to a week, depending on locations.

Delivery

With parcel shipping, once a driver puts a shipment in a mailbox or at a doorstep, drop off is complete — no delivery appointment needed. With LTL shipments, deliveries are appointment only and end at a loading dock (or when using a liftgate at locations without a dock).

Cost

Parcel is usually more cost effective when you’re shipping just a few small boxes. However, if you’re moving multiple like-shipments into the same region, using mode shifting strategies to convert parcel to LTL can lower your overall shipping costs by reducing the number of trucks you send to one area.

Benefits of LTL over parcel

Whether your freight has been rejected in the current parcel market, or you think LTL may be a better fit, here are some benefits to look forward to:

More accessible customer service

Sometimes delays and issues occur during shipping. When this happens, you need an immediate contact that can help. For parcel shippers, your only contact may be through a customer service line. LTL can offer more ways to get help when you need it. In addition to a customer care line, some LTL carriers provide contact information for their local freight facility, and if you are a frequent shipper with them, you will often be assigned an account manager to assist when you need it.

Fewer size and weight restrictions

Before the market tightened, many parcel carriers were expanding services to accept slightly larger packages, but most still won’t accept heavier or irregularly shaped products. LTL has fewer limitations, making it a more affordable and efficient option for large, awkwardly shaped or heavy goods.

Options for customized and added services

It’s a common misconception that LTL carriers only deliver to facilities with loading docks — many do both business and residential delivery, too. And though parcel typically ends at the entrance, LTL carriers can offer additional final mile services such as placement, packaging (dunnage) removal and assembly. These extra options give your customers a premium level of service that normally isn’t available with a small package shipper.

Freight arrives at the same time

Unlike parcel orders which are typically packaged and shipped separately, LTL shipments are packed together, travel together and are delivered together. Because your entire order arrives all at once:

Freight is handled less, leading to fewer opportunities for loss or damage
You’ll only have one tracking number, which makes managing orders more efficient
It will take less time to load and unload, which can help your customers improve their dock operations by reducing the time spent receiving and unpacking goods
You’ll have fewer trucks going to the same destination, which saves you money and improves your carbon footprint

How to choose

Parcel and LTL are both valuable and efficient shipping solutions, and you may never exclusively use one over the other. If you’re unsure which service to choose for specific shipments, the chart below can help guide your decision:

Overcome parcel capacity constraints with LTL solutions

Don’t let an overwhelmed parcel market keep you from delivering to your customers. When it makes sense, choose LTL. ArcBest® offers a variety of reliable less-than-truckload shipping services, including a diverse base of LTL brokerage options and our industry-leading carrier ABF Freight®. Our team can work with you to convert your small packages to LTL shipments and then coordinate shipping on your behalf. Learn more about our managed solutions.

Other helpful resources:

LTL

Shipping Information

Accessorial Charges in Truckload and LTL Freight

Paige Brooks — Fri, 11 Dec 2020 20:53:00 +0000

Accessorial Charges in Truckload and LTL Freight Paige Brooks Fri, 12/11/2020 - 14:53

Understanding accessorial fees and which ones you might need

Because many shipments need more than standard pick-up and delivery options, transportation providers often offer additional solutions to customize the service. But since not everyone needs the same add-ons, they’re charged as accessorial fees. While some can be last-minute additions to the freight bill (e.g., detention charges), most are designed to ensure you’re paying only for the services you need, so the carrier can customize your shipments.

Keep reading to learn more about accessorial fees including what they are, how much they can cost and common charges to be aware of.

What are accessorial charges?

These are additional fees transportation providers charge for extra services or equipment used to complete a shipment — such as residential shipping, storage, liftgates and pallet jacks.

For example, let’s say you’re shipping boxes of desks and office furniture to a school. Because normally schools don’t have loading docks, the driver would need a lift gate to unload. Lift gates are not standard, so the carrier would charge more for this equipment. And if the driver takes the goods to a designated location inside, you would also pay an accessorial fee for inside delivery.

How much do accessorials cost?

As you might expect, the cost varies by carrier. Depending on the service(s) used, the shipper could pay anywhere from a few extra dollars up to hundreds of dollars. However, knowing what’s needed and letting the carrier know in advance will help with getting an accurate quote.

When are the charges added to the freight bill?

This depends on when the carrier was advised of the added service. If the shipper tells the carrier at the time of booking, the charges will be included on the initial bill. However, if services are added during shipping or delivery, those fees will be on the final bill.

20 common FTL and LTL accessorial charges

While several things can add to the cost of standard shipping, here are the 20 most common used with Truckload and Less-Than-Truckload shipments:

If the weight or description noted on the bill of lading (BOL) is incorrect or blank, a carrier may levy an extra fee to correct it.

Detention charges apply when a carrier is delayed for more than a few hours. It’s not unusual for some detention time to be accounted for in the shipping contract, so this charge typically begins when a driver is detained beyond the time noted.

Layovers, like detention, occur when a driver is delayed for an extended period (e.g., a full day or overnight).

Typically, shippers are responsible for loading freight and consignees are responsible for unloading. If the driver’s help is needed on either end, there could be additional charges for the added labor.

Standard liability coverage is included with all LTL and FTL shipments, but if more coverage is needed, it can be purchased for an additional cost.

Moving hazmat goods requires additional paperwork, permits, special handling and puts a carrier at higher risk. Because of this, the shipper could pay more to compensate for the added labor and associated risks.

Because they usually require additional equipment (e.g., pallet jack), take more time, and sometimes require more manpower, special services like inside delivery and pickup cost extra.

Not all trailers come equipped with liftgates — used to transfer freight from the trailer to the ground when a loading dock isn’t available. If a dock is not available and a liftgate is required, this could be an additional charge. By letting the carrier know the details up front, they can be sure to arrive at the right place with the proper equipment.

Freight that needs to be picked up or delivered to locations with limited access (e.g., schools, military bases, prisons and construction sites) can be more challenging because they typically don’t have loading docks and may require security inspections prior to entry. Adding these requirements will typically result in additional charges.

A lumper fee is applied when a third-party service loads or unloads your goods from the trailer (most common in the grocery distribution and food warehousing industries).

Requesting deliveries or pickups before or after regular business hours may result in paying more.

Transportation providers need advance notice if they’ll be moving freight that exceeds the size or weight limit of a standard shipment. By notifying your carrier up front, they can arrive prepared to load these larger, heavier goods. Meeting oversized freight requirements often results in additional charges.

A reconsignment charge occurs when a carrier arrives at the address noted on the BOL and is then rerouted to another location to pick up or deliver.

When a carrier cannot complete delivery at no fault of their own, they may issue a redelivery charge. This often occurs when an appointment window is required but is noted incorrectly on the BOL or not specified at all.

Because of the complex nature and time needed to navigate a truck through residential areas, a carrier making these deliveries (home or business) may charge an accessorial fee.

Palletized shipments that need to be sorted and segregated before final delivery are an added charge. This is most common at retail distribution centers and warehouses.

This fee occurs if freight needs to be delivered to two or more locations, which can delay other shipments the driver is carrying.

If the shipper needs to store freight at a carrier’s facility, a storage fee will typically be charged. This is because the shipment is taking up space in the carrier’s warehouse and/or equipment, which could keep them from being able to move other shipments.

Shipments moving on a flatbed trailer often require straps for securing the goods in place and tarps for protecting them from the elements. Because it’s the shipper's responsibility to load, secure and cover the freight as needed, carriers often charge extra their assistance or materials are required.

Using team drivers is beneficial if freight needs to be delivered faster. This is an added charge.

How to prepare for accessorial fees

Follow these tips to helps ensure you’re effectively managing your shipments and avoiding unnecessary fees:

Be thorough on the BOL. The more you note on the BOL, the more accurate the price. Be sure to provide details about what you’re shipping and include information like complete addresses, the type of building or business where the freight will be picked up or dropped off, and any important points of contact.
Give accurate weights and measurements. Noting the correct weight and measurements is critical for avoiding added charges.
Identify the National Motor Freight Classification (NMFC) number for LTL shipments. Misclassified freight can lead to additional fees.
Note special handling or equipment requirements. If your freight requires special handling or equipment like liftgates, pallet jacks or forklifts, let the carrier know in advance.

Get ahead of accessorial charges with ArcBest

Do you know what additional services you need? Whether you’re shipping FTL or LTL, we’ll help determine what’s necessary to move your shipment so that you get the most accurate pricing upfront. Get a quote and select from our list of additional services up front to avoid surprises.

LTL

Truckload

How Long Does Freight Delivery Take?

Jamie Hall — Mon, 23 Nov 2020 14:35:52 +0000

How Long Does Freight Delivery Take? Jamie Hall Mon, 11/23/2020 - 08:35

Make the best decisions for your shipments by understanding transit options

“How long does freight shipping take?” — it’s the question every shipper wants to know the answer to so they can plan appropriately and set the right expectations for delivery. And it depends on several things. Let’s look at how transit times are calculated, the things that could impact delivery, and what to expect for each mode and service option.

What is transit time and how is it calculated?

Transit time is simply how long it takes a shipment to be delivered to its destination after it’s been picked up — it doesn’t include the pickup day, weekends or holidays. It’s calculated based on several things, including the mode freight is traveling on, the route it’s taking, seasonality, and whether the transit time is estimated or guaranteed.

Though freight transportation companies will use all available information to provide the most accurate transit times, it’s important to keep in mind that they’re often estimates. Here are just some of the most common things that can impact final shipping times:

Distance & route

Typically, the greater the distance, the longer delivery will take. Not only does added distance take longer to travel, but drivers can only operate a certain number of hours per day to comply with Hours of Service (HOS) laws. So, as you might expect, a shipment traveling coast-to-coast, compared to traveling a few states over, may run into more instances of mandated breaks.

Where the freight is moving from and to can also affect the shipment time. If it’s coming out of or heading to an area with less freight movement, it may require waiting for equipment to become available.

Seasonality

Seasonal trends also impact transit times. When shipment volumes spike — like during back-to-school and holiday seasons — there is more freight to move and capacity gets tight, so you may notice longer deliveries.

Weather

Rain, snow, hurricanes, blizzards and other inclement weather can delay shipping — sometimes for only a few hours or days, or for extended periods of time in more severe conditions. If you’re shipping to or from an area prone to this type of weather, it’s important to plan ahead.

Traffic, construction and accidents

Congestion, road work and traffic accidents can cause unexpected delays in both long-distance and local delivery. Keep in mind that drivers are required to adhere to HOS regulations even if they’re sitting idle due to uncontrollable events.

Transit times you can expect by mode

Full Truckload (FTL) — With the exception of an expedited shipment, truckload is normally the fastest way to ship over-the-road because freight is not co-mingled and the truck travels directly to the destination.
Less-than-truckload (LTL) — This is a cost-effective way to move smaller shipments, and because freight is co-mingled and stops for loading and unloading, transit times can be slightly slower than FTL. Use this transit time calculator to estimate shipping time for your LTL freight.
Intermodal, or rail shipments — With infrastructure improvements, rail transit time is more reliable than ever. On average, it’s comparable to over-the-road shipping times and not as susceptible to some of the things that could impact transit (such as weather)

Are there faster or guaranteed delivery options for time-sensitive shipments?

For situations where standard transit time isn’t fast enough, or you need delivery on a specific day or at a specific time, time-critical solutions offer more flexible transit time options:

Ground expedite is the fastest ground shipping option. In many cases, two drivers will trade off driving so that the freight never stops moving and delivers as quickly as possible.
Time definite service ensures your freight delivers by a certain day or time.
Domestic air offers the fastest shipping and includes options for next flight out, second day, deferred and charter. Most options are faster than ground, making air the ideal choice when it’s critical for shipments to reach their destination quickly.

Get the transit times you need with ArcBest

Whether you need standard shipping times, time-definite or expedited delivery, ArcBest has the capacity and technology to deliver when you need it. Our team of logistics professionals will partner with you to learn your business and help choose the best shipping mode for your freight. And, regardless of mode, you’ll get end-to-end visibility every step of the way.

Get to know more about what ArcBest offers in this Overview Guide.

Shipping Information

Truckload

LTL

How to Ship Freight: Equipment Types and Services

Barry Weir — Thu, 24 Sep 2020 13:01:00 +0000

How to Ship Freight: Equipment Types and Services Barry Weir Thu, 09/24/2020 - 08:01

What types of transportation equipment are available?

No matter what industry you’re in, getting products to your customers on-time and in good condition is vital to your business’ success. But with multiple modes and equipment options to choose from, it may not be immediately clear which option to choose. Each capacity option comes with multiple considerations and understanding the available equipment types for each solution can help you decide what you need. Keep reading to learn about the different types of trailers, planes and containers used to transport goods across the globe. Then check out our equipment infographic to see more.

Truckload equipment options

Have a large shipment or need exclusive use for your freight? Full truckload shipping may be right for you. Choose from a variety of equipment options to fit your freight needs:

Dry vans

Dry vans are enclosed trailers that protect freight from weather and other environmental elements. They are typically used to transport dry goods and other nonperishable items.

Flatbed trailers

Flatbed trailers allow cargo to be loaded or unloaded from the top, sides or back. There are several kinds of flatbed trailers — step deck/drop deck, double drop, removable gooseneck, Conestoga and curtainside — each with unique dimensions to accommodate the needs of any shipment. Tarps may be used to cover the freight while in transit.

Refrigerated trailers

A refrigerated trailer (also known as a reefer trailer) is a specialized piece of equipment used to transport temperature-sensitive freight. The temperature inside the trailer can be set to stay within a particular range, regardless of outdoor elements.

Intermodal containers

These containers are used for rail and provide versatile shipping options and lower shipping costs. They also offer an environmentally friendly solution. Other benefits include less handling and increased security.

Power only

Power-only trucking is used when you already have a trailer but need to hire a driver to move your freight. This can be a good way to manage your supply chain if you have a limited amount of warehousing space.

LTL equipment types

Less-than-truckload shipments don’t need standard-sized equipment. These trailers are the right size for the job:

Pup

Pups are 28-foot semi-trailers used to transport less-than-truckload shipments. Their smaller size makes moving through cities easier, which is beneficial for picking up and delivering to residential and business addresses. Some pups are specially equipped with liftgates for ground delivery/ground pickup.

Doubles (pup sets)

Doubles refers to two pup trailers joined with converter gear that are pulled by a single tractor and driver. Doubles allow for more flexibility when there are multiple freight loadings.

Options for time-critical shipments

If time is of the essence, time-critical service is what you need. These equipment options are built for speed so your freight can arrive on time:

Cargo Vans

Cargo vans are commercial vehicles with space for two passengers and room for cargo in the back. These are frequently used to expedite smaller shipments.

Straight trucks

Straight trucks are a great pickup and delivery option for shipments that are too big for a cargo van but still need to be delivered fast and may require liftgate/ground delivery

Airplanes

Passenger, charter and cargo planes are used to quickly transport freight domestically or internationally. Shipping by air is ideal for high-value items that need fast transit or specialized handling.

Shipping equipment FAQs

What does exclusive use mean?

Exclusive use means your freight is the only freight transported on the trailer.

What’s the difference between a tractor and a trailer?

Tractors (aka trucks) have an engine and can operate separately from the trailer. Trailers are the cargo areas attached to the tractor, which are configured on single-, tandem- or tri-axles.

Why are big trucks called semis and 18-wheelers?

Because trailers on big trucks don’t have a front axle, they’re considered semi-trailers. The terms semi and semi-truck are just shortened versions of the full “semi-trailer truck” name.

18-wheeler refers to the number of tires a typical semi-truck has: 10 on the tractor and 8 on the trailer.

Why is it called a straight truck?

Straight trucks (aka box trucks) are trucks that have the cab and liftgate van body on the same frame. “Straight” likely refers to the fact that the trailer can’t be disconnected from the engine, meaning there’s no separation on the vehicle.

Why are 28-foot trailers called pups?

28-foot trailers are often called pups because they’re smaller than standard semi-trailers (making them seem like “puppy” trailers).

Ship freight with ArcBest

Along with a full suite of supply chain services, ArcBest offers access to each of these equipment types for seamless shipping anywhere in the world. Learn more about our transportation and logistics solutions and how we can help improve your supply chain by completing the contact form above.

Freight Pickup and Delivery – What You Should Know

Becky Harris — Tue, 26 May 2020 20:33:18 +0000

Freight Pickup and Delivery – What You Should Know Becky Harris Tue, 05/26/2020 - 15:33

A great shipping experience begins with a smooth pickup

When customers get their shipments on time and without damage, they’re much more likely to keep doing business with you and talk about their positive experience. But if something goes wrong and their expectations aren’t met, they’ll just tell people about their negative experience. That’s why scheduling freight pickup and delivery for the right time and place is critical.

ArcBest^® has processes in place to make it easy for you to ensure your customers receive shipments when and where they expect them. Understanding how pickup and delivery works puts you in a better position to improve operational efficiency and build long-lasting relationships.

Scheduling pickups and deliveries with ArcBest

We offer two ways to submit pickup and delivery requests — online and over the phone:

Requesting pickup and delivery online

You can schedule LTL, time critical, final mile and trade show shipments quickly and easily with our online pickup request tool, 24/7/365. Just include the following details on the form:

Origin and destination addresses
Pickup date and time (include the dock’s hours of operation)
Type of freight you’re shipping (dimensions and number of pieces)
The NMFC number (and UN or NA number if the goods are HAZMAT)
Any specific info on packaging or handling needed

In the Additional Service Options section at the bottom of the form, you can select specific services like time critical, tradeshow and residential delivery, and include special instructions (like do not stack, freeze protection, sort and segregate, etc.).

INFO FOR TRADE SHOW CUSTOMERS

To make sure your trade show materials are delivered when and where you need them, we need a few additional details. Please also include:

Shipper’s name -- enter under Origin where it says “Company Name”
Driver check-in time — enter under Pickup Information where it says “Instructions”
General Service Contractor’s name — enter under Consignee where it says “Company Name”
The name of the show and booth number — enter under Origin where it says “Care of”

Requesting pickup and delivery by phone

If you would like to speak directly with an ArcBest representative to schedule your pickup or delivery, or you have a truckload, product launch or expedite pickup request, please call us — we’re happy to help with planning and execution. We’ll need the same details as the online request, so have those ready when you call.

Here’s how to reach us:

Call 800-610-5544 for LTL, time critical, final mile, trade show, truckload and product launch. We’re available 24/7, excluding major U.S. holidays for all but time critical, where we’re available 24/7/365.
Call 800-685-0657 for expedite services — we’re available 24/7/365

FAQs about our pickup and delivery services

Can I view recent pickup requests?

Yes. Login to your account to see all recent pickup requests.

Who picks up my freight?

Depending on the service, ArcBest, ABF Freight^®, Panther^® or a trusted provider in our carrier network will pick up your freight. If you need to know what carrier to expect, ask us when booking.

Can ArcBest pick up or deliver my goods after hours or on the weekends?

Yes! Through our time-critical, expedite and truckload solutions, we can meet tight windows, even during non-business hours. Call 800-610-5544 to schedule an after-hours shipment.

Is there an extra charge for wait time?

In most cases, yes. Detention charges will apply for all services except when moving trade show shipments on ABF equipment.

Can I use my own Bill of Lading?

Yes, you can use your own Bill of Lading (BOL) — include any quote or booking numbers you’ve been given to ensure accurate rates and services are applied and provide a copy of the BOL to the driver when they pick up the freight.

How long will it take to ship my freight?

Transit time depends on the type of service you choose and where you’re shipping to and from.

For standard LTL and truckload shipments, use our online calculator to view estimated times.

If you need a more precise delivery date and/or time and are using expedite or time critical services, call 800-685-0657 to learn more about expedite transit times or 800-610-5544 for time critical.

How do I track my shipment?

Use our online tracking tool to view live updates and monitor the status of your freight 24/7. For a more holistic view, log in to your account or create an account.

Ship with ArcBest

From arranging pickups and deliveries to ensuring equipment is always available, ArcBest offers the services and support you need to provide a positive experience for your customers. Let us know if you have questions about how we can partner with you to create efficiencies that make your job easier.

Shipping Information

LTL

Truckload

Premium Cargo Coverage

Becky Harris — Wed, 28 Aug 2019 14:06:48 +0000

Premium Cargo Coverage Becky Harris Wed, 08/28/2019 - 09:06

Protect your investment against the unexpected

Is standard liability coverage sufficient for your freight? Would the unlikely event of loss or damage have a significant negative impact on your business? If so, ArcBest^® now has a solution designed to help put your mind at ease.

Through our best-in-class LTL carrier ABF Freight^®, you can now add Premium Cargo Coverage (PCC) to your shipments. ABF is committed to safety and claims prevention — leading the industry with more than 99% of shipments delivering claim free. But, in the rare event the unexpected happens, rest easy knowing you can recover the cost of your goods.

Contact your ArcBest Account Manager for more information about how to add Premium Cargo Coverage.

How Premium Cargo Coverage works

While PCC is not insurance, it covers your shipment with broader liability coverage than standard or excess liability coverage — and there’s no deductible. Once approved through your ArcBest Account Manager, list the shipment value, and request Premium Coverage on the Bill of Lading. Coverage starts as soon as the shipment is tendered to ABF Freight. In the event of loss or damage, you can easily file a claim directly with ABF Freight. Please see Item 780-1 of the ABF 111 series tariff for additional terms and requirements.

Limited liability comparison

How much does PCC cost?

A new level of reliability

Premium Cargo Coverage adds another layer of security to protect your freight and your business. Contact your ArcBest Account Manager for more information, and start adding PCC to your valuable shipments.

LTL

Retail Shipping

Time-Critical Shipping

Product Launch

Final Mile

Do I need time-critical or expedited shipping services?

Becca Soard — Thu, 18 Apr 2019 21:00:57 +0000

Do I need time-critical or expedited shipping services? Becca Soard Thu, 04/18/2019 - 16:00

Compare ArcBest time-critical and expedite solutions

When standard delivery times and options don’t fit your needs, ArcBest^® offers two solutions: time critical and expedite. These fast shipping services provide unique benefits for shippers — from speed and precision to enhanced safety and security. While both options can provide faster-than-average transportation times, there are a few differences to consider. Take a look at what these solutions entail, and learn when each one is right for your business.

When would I need time critical?

ArcBest time critical is best for freight that needs to be delivered quickly, on a specific day or at a specific time. Essentially, any shipment that requires something other than standard delivery times could need time-critical service. This includes trade show supplies, freight that needs overnight air transportation, and items that must be delivered or picked up within a certain timeframe.

Look at these hypothetical scenarios for more info:

When there’s no choice but to meet a day- or time-specific appointment

Say a business in Seattle, Washington, only accepts deliveries from 1-3 p.m. If a company in Portland, Oregon, needs to get products there within that delivery window in two days, the company would need to use time critical. While this distance is short enough for standard transportation times to work, a day-specific or time-specific appointment requires this service.

When you need to get a critical part across the country yesterday

If an aircraft is on ground in Austin, Texas, and the manufacturer with the part needed to fix it is 545 miles away in Wichita, Kansas, ground transportation may not be fast enough. The time-critical group can arrange an air shipping solution to get the part there faster — saving valuable time and money. Count on our team to coordinate custom air transport services including same-day flights, air charters and deferred air shipments.

When a precise delivery time is required to meet an installation schedule

If a shipment of office doors needs to be installed in a new building, use time critical to get them there exactly when they’re needed. We can arrange a precise delivery time that fits your installation schedule, preventing freight from staying in an empty building and keeping the crew on track.

When would I need expedite shipping?

Expedite service provides swift pick-ups, fast transit times and exclusive-use equipment. High-value items, shipments that need the fastest ground transportation possible, and temperature-sensitive freight that must be delivered quickly could all benefit from expedite. We utilize our Panther Premium Logistics^® service to provide best-in-class ground expedite solutions across the U.S., Canada and Mexico.

Check out these examples to learn more:

When you need high-value, temperature-sensitive equipment delivered fast

Say a hospital in Philadelphia, Pennsylvania, needs a medical imaging device delivered from a company in Pittsburgh by the end of the day. Because the machine is delicate and valuable, it should travel in temperature-controlled equipment with no other freight.

In this scenario, expedite would be the right choice. While other transportation options may be able to accommodate a 300-mile shipment in one day, the request for temperature-controlled equipment makes this suited for expedite service.

When you’re shipping high-value freight that requires close monitoring and quick delivery

If a shipment of high-value electronics needs to be delivered to a distribution center 700 miles away, expedite is the way to go. With the ability to monitor trucks through geo-fencing technology, and team drivers available to overnight shipments with speed and agility, expedite service provides everything you need to transport valuable freight.

When a shipment needs to move fast, but it won’t be ready for pickup during normal business hours

If an order needs to get on the road quickly but won’t finish production in time for normal pick-up hours, call the expedite team. We can pick up freight 24/7, helping you keep deliveries on schedule.

Rely on ArcBest for time-sensitive shipping

When time is of the essence or prompt delivery is crucial for success, look to ArcBest to take care of your freight. Still not sure which service you need? Just call one of our logistics specialists at 800-874-2061. You give us the requirements, and we’ll offer solutions.

Ready to start shipping? You can get a time critical quote or expedite quote online or over the phone!

Time-Critical Shipping

LTL

Cargo Security: Protecting Your LTL Freight

Jeff Ferber — Fri, 01 Feb 2019 15:54:33 +0000

Cargo Security: Protecting Your LTL Freight Jeff Ferber Fri, 02/01/2019 - 09:54

Cargo theft in North America

Cargo theft isn’t just a big issue for shippers and carriers. It also has a significant impact on the economy. When freight is stolen, supply chains are disrupted, freight isn’t delivered as planned, customer satisfaction is impacted, and downstream costs are incurred (including higher insurance rates). The costs for all of this ultimately gets passed on to the consumer.

When considering the effect of cargo theft on businesses and consumers, it becomes more important than ever for shippers to partner with a carrier that has a low claims rate and consistently delivers goods intact, on time and damage free. Learn how ArcBest^® less-than-truckload carrier ABF Freight^® has taken proactive steps to reduce cargo theft and protect freight.

When and where cargo theft is most likely to occur

According to an American Journal of Transportation article, CargoNet, a national theft prevention network, reported an estimated $145 million of freight was stolen in the U.S. and Canada in 2017. The same report showed that weekends, when cargo is at rest and unattended, are a prime time for theft. Friday was the highest theft day at 19 percent, with Saturday at 17 percent and Sunday at 16 percent. In 37 percent of the cases, cargo was left unattended for multiple days with no electronic tracking, witnesses or surveillance to determine the exact day of loss. When this was the case, the theft was assumed to have happened on the first possible day — which was highest on Sunday at 17 percent and Monday at 16 percent.

Cargo theft happened most commonly at warehouse locations and fenced yards. The report noted that this doesn’t necessarily indicate that fenced yards are targets — it’s common for theft “hot spots” like industrial and metropolitan areas to be fenced.

Our commitment to freight security

For 95 years, ABF has been one of the nation’s most trusted carriers — every shipment is important to us. From the manufacturer’s dock to the consumer’s hands, we work to ensure the safety of your freight.

Awards from the American Trucking Associations’ Transportation Security Council acknowledge our industry-leading security and cargo care record. ABF is:

An eight-time winner of the Excellence in Security Award
A seven-time winner of the ATA President’s Trophy for Safety
A seven-time winner of the Excellence in Claims & Loss Prevention award
A four-time Quest for Quality National LTL Carrier recipient
A Mastio & Company Exceed the Industry Benchmark award recipient

Our Safety and Security Team

ABF employs a nationally recognized Safety and Security Department made up of professionals with backgrounds in local, state and federal law enforcement. Across our network, we employ regional safety and security managers who monitor our equipment, cargo and drivers, and full-time investigators, who are 100 percent dedicated to proactive theft prevention and investigating all allegations of theft. With extensive training and experience in criminal investigations and transportation-specific events, our team knows the best methods for protecting your freight.

How ABF prevents cargo theft

ABF Freight strives to stay ahead of the industry in cargo theft prevention. The technology and procedures in place allow us to provide enhanced security measures for every shipment. Our first layer of security involves procedure: ABF trucks stop at secure service centers where safety measures are in place to protect freight 24/7. From pickup to delivery, freight moves seamlessly through our network. Here’s how the process works:

Once freight is loaded, the trailer is sealed. During transit, the equipment isn’t left alone for more than a few minutes (for fueling and driver breaks) to ensure we maintain physical control. It remains locked unless it’s being loaded or unloaded at one of our secure service centers. Freight travels through our system in a “hub and spoke” fashion until it reaches the destination (i.e. the shipment goes from one service center to the next until it reaches the destination facility where the freight is unloaded and deconsolidated for delivery).

A second layer of security involves technology. All ABF Freight tractors are GPS trackable via electronic logging devices (ELDs). With this technology, we can track shipments in real time, to see where the tractor is currently located and where it has been. Customers also have access to 24/7 online tracking.

Additionally, through electronic mobile dispatch, service centers are notified of when each shipment should arrive. If it doesn’t arrive within the expected window, service center personnel will contact dispatch and the driver to investigate its location.

Service center protection

When freight sits overnight at our service centers, we have security measures in place to help assure its protection. These security measures include:

Fencing/Gating — A secure gate surrounds each service center (some locations have electric fencing). Employees inspect the perimeter daily for breaches and keep it clean of debris.
Alarm systems — Alarm systems and motion sensors help detect security breaches of the yard and station.
Lighting — Proper visibility is in place at the main gate and around the service center and yard area. Perimeter lighting is also used as an extra precaution.
Locks — All exterior doors have bolted locks, and all ABF trailers have permanently mounted padlocks.
Dock security — Dock doors remain closed when not in use. Security guards are also on duty to monitor the dock and facility during non-business hours, weekends and holidays.
Trailer restrictions — Trailers waiting for dispatch or unloading stay locked or are parked in a manner that prevents entry. Trailers also are equipped with kingpin locks to prevent the trailer from moving.
Storage — When storage is necessary for high-value or theft-prone cargo, security cages or locked trailers are used.

Trust us to deliver your LTL shipments

Our commitment to cargo security gives customers a significant supply chain advantage. Regardless of what you’re shipping, you can rely on us for secure transportation solutions. If you need additional security, ArcBest also offers premium logistics solutions for highly sensitive freight.

If you have more questions about how freight is protected in transit, or if you’re ready to book your shipment, call 800-610-5544.